office dynamics Oct 31, 2019

Have you ever heard of listening intelligence (LI)? Neither had I, which is actually surprising given all the buzz around emotional intelligence. In today’s Resource Corner post with Dave Momper of, we dive into the ins and outs of what listening intelligence is and how listening intelligence can help us become more adaptable and overall better assistants. 

The premise of listening intelligence is that we all listen in specific ways and for certain types of information. By becoming aware of how we listen, as well as how those around us listen, we can become more adaptable. Understanding how our executive listens for information, as well as how we listen for information, is vital to our success as assistants. 

I had the privilege of taking Dave’s LI assessment (known as the ECHO assessment) and I was surprised by my results. If you’re interested in what my results were then you’ll have to watch this video:

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office dynamics Oct 17, 2019

Welcome to the second half of a two-part series on active listening. In last week’s post, we looked at the many benefits of increasing active listening. This week we’re going to discuss strategies that will help us all become better listeners.

Admittedly, I’m not where I’d like to be when it comes to active listening. Especially when it comes to listening to something I disagree with. I find my brain defensively starts piecing together my rebuttal as I’m “listening”. When I listen to respond instead of listening to understand I’m likely missing at least a part of the intention of the person I’m conversing with.

How to Reach Your Listening Potential

One of the things I love so much about creating Whole Assistant is that I get to walk my journey with you all! I’m not an expert on a lot of the topics I cover on this blog and yet I cover them anyway. Why? I want to grow and if you’re reading this that means you want to grow too and growth is exciting!


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office dynamics Oct 10, 2019

Whether we admit it or not, active listening is an acquired skill. Most often when we are listening to someone we are listening to respond, not listening to hear and understand what the other person is telling us.

This month at Whole Assistant is about upping our game as assistants by becoming better listeners. I realize active listening may seem simple but believe me when I say it’s a lot harder in practice. If you’ve ever tried to understand someone you have a disagreement with then you know exactly what I mean.

Benefits of Active Listening in the Workplace

This post is the first half of a 2 part series about listening. In this video, I’ll walk you through 3 benefits of active listening. Next week I’ll share with you my tried & true tips for becoming a better listener. 

Check out this video and be sure to leave a comment below letting me know other benefits of active listening.

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Thanks for popping in for this month’s Resource Corner post! I’m VERY excited to have sat down with Monique Helstrom of and OnPoint.Expert. Monique is a fairly recent transplant to Denver and it was an extra treat to sit down with her live. 

Resource Corner: Interview with Monique Helstrom 

In this interview, we get into the nitty-gritty of what it looks like to be in strategic partnership with our executive, as well as how to overcome some common hurdles when it comes to developing these unique relationships. Having worked for nearly 10 years as Simon Sinek’s “Chief of Simon”, Monique in uniquely qualified to speak on the subject. Not only was Monique able to develop a successful strategic partnership with Simon, but she also speaks and advises other assistants on how to do the same.

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A bit more about Monique:

Monique is passionate about helping both visionaries and those that support them understand their essential and unique role in making...

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Over the next few weeks, we will be discussing strategies for personal growth as well as ways in which to steer your career. As a precursor to these topics, I thought it would be great to interview a badass Chief of Staff as this role may be a path to consider as you start to envision what you want your career to look like. After all, how will you know how to steer your career if you have no idea of what to steer your career toward?

The role of Chief of Staff is relatively new in the private sector. As executives find themselves with more and more demands on their time and energy, they are finding the need to partner with a Chief of Staff in order to stay focused on items that are in their zone of genius. A Chief of Staff supports at the highest level, helping their executive not only execute their vision but also define, refine, and clarify it. They uphold the desired culture of the organization, effectively managing staff, and are able to keep a birds-eye view while still having...

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One of the things we all bump up against as assistants are constant interruptions. Fortunately, Jeremy of has created a course to deal with just this very thing.

If you’ve been following me for any amount of time you already know how often I tend to geek out on all things productivity.  I even created my Peak Productivity Roadmap to help us manage our time more effectively. I bet you can imagine how thrilled I was when I learned about Jeremy’s course. A course dedicated to dealing with interruptions (literally step #4 on my roadmap). Talk about synergy!!!

Resource Corner Interview with Jeremy Burrows

Guess what guys… Jeremy is offering a discounted rate on this course. How To Manage Constant Interruptions generally goes for $40, however, in anticipation of Administrative Professionals Day, Jeremy is offering it for $24. Click here to check it out!

Having taken Jeremy’s course, let me just say there are many nuggets of helpful information for the constantly interrupted, even for...

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For this month’s Resource Corner I had the privilege of sitting down with Al-Husein Madhany, a self-proclaimed “Impact Junkie”, to discuss a topic that often goes undiscussed in our industry: getting paid what you’re worth.

If I were a gambling gal, I’d venture a guess that a lot of executive assistants and administrative professionals don’t feel their salaries reflect the value they consistently add to their executives and organizations. I know I’ve certainly felt this way in the past!  

Resource Corner: Interview with Al-Husein Madhany

Al-Husein is a pro at coaching his clients on how to articulate the value they bring to their executives, along with helping them unlock the confidence needed in order to actually ask for what they’re worth. Having walked many people through his process, it’s not uncommon for his clients to see real results, often bringing an increase in salary between $10,000 and $25,000.

In addition to his 1:1 coaching, Al-Husein is also working on...

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I only have one sibling, my younger sister Jessica. Jessica studied occupational therapy in college and has a gift when it comes to intuitively understanding and adapting to peoples’ learning styles. I’ll never forget when she was a camp counselor and her team of grade-schoolers was tasked with memorizing bible verses. She had one student doing hand gestures, another writing the verses out, another walking circles around the table, and yet another under the table verbalizing scriptures to memory. I loved witnessing my sister’s natural abilities in working with her students. It was truly inspirational!

4 Things to Consider When Establishing Work Style Preferences

We are beginning to see the workforce better accommodate employees, just as my sister accommodated her students. Flexible working hours and telecommuting are on the rise. With technology what it is today, it’s becoming easier and easier to work from anywhere. Additionally, as executives opt for more integration of their work and personal lives, they are...

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In college, I studied theatre design. While some would say that my degree holds very little value, I would argue that this course of study taught me several important skills which I use every day. Working in theatre taught me to think critically and to read the subtext of every situation. It taught me to not only use my voice but how to use it so that I’m heard. It taught me how to collaborate with a variety of different people, personalities, and working styles. Most importantly it taught me to respect others’ roles in the theatre, no matter how small or seemingly insignificant.

As assistants, we have the privilege of working with a variety of people, most of whom are employers and co-workers that we will rarely come in contact with. In addition to getting to know other high-powered executives and executive assistants, we get to know the doorman, the parking tenant, and supplies vendor. This is one of the things that make our careers as executive assistants so...

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office dynamics self care Feb 07, 2019

Have you ever had a work bestie who was truly trustworthy? Michelle, my work bestie from a few positions ago, was that friend for me. She was a great listener which came in handy for working out problems, both professionally and personally. I knew I could trust her not to repeat what was shared in confidence, and I’d like to think she could trust me also. She possessed a kindness and way about her that made her honesty digestible. That’s not to say that she was a pushover. As a military veteran, several executives we worked with held a respectable fear of her. Most of all, Michelle always did exactly what she said she would do. We are friends to this day because she was, and still is, the epitome of trustworthy.

How to Exude Trustworthiness

If you are hoping to increase trust with your executive and colleagues then it goes without saying that being trustworthy is a must. Webster defines the word trustworthy as, “Worthy of confidence.” As assistants, we can’t effectively do our...

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